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After 12 years of in real estate with experience as an agent, Realtor, Broker of Record, Property Manager, Investor and home owner, I never came across a mold issue. My first experience came when I was the listing agent and the buyer had found a little water intrusion from a big 3 week rain storm. (December 2014) Upon visiting the property, I saw some slightly damp sheetrock and thought nothing of it. We had no prior leaks or water intrusion. We had it tested to be safe and expected a clean bill of health. Results came back with high levels of spores in the air and mold in the walls. Water travels all over between the walls and what my eyes saw was not the focal point of the damage. Indoor-Restore Environmental Services is CERTIFIED, LICENSEND AND INSURED with a 10 YEAR MOLD FREE WARRANTY. Jill, the project manager was extremely detailed on the phone and emails. Jill educated me and worked with some tough time frames and requests. The work was done to a high grade and while I hope I don’t have a mold issue again at least I know I have a top notch service to hire for my clients or myself. There are two options when it comes down to water intrusion / mold. Do it the right way and call Indoor Restore or hope and pray that no one gets sick, sued or problem gets worse. Mold can appears just after 24 hours and for all the Realtors out there this is a big law suit item and potentially a loss of license.
This was the first time I have done business with Environmental Services. Collecting and sending in the samples was extremely simple. I simply went to their web site, (www.envirosvs.com) and downloaded their detailed instructions complete with the "Self-Directed submission form".
With the various courier (mail) services available today, it was like dealing with someone within my own city. I have not had the opportunity to talk with all of their personnel, but I did deal with Sarah Kensington and she was amazing. She responded to any of my questions in record time and was a huge part of why I recommend their services.
I would have to rate this experience as 5-stars and will absolutely use them on future projects. 100% professional.
I had Indoor-Restore do testing at my condominium in Pacific Beach. Only trace amounts of mold were found so I did not proceed with any restoration. All of the staff including the office personnel, the onsite inspector and Joseph who followed up were most courteous during my inspection process.
We had some work done on Friday. I just wanted to let you know what two hard-working, great guys Joe and Nate were. They did just a great job, were professional, and knew what they were doing.
You should be happy that they represent your company.
It's good to let people know when they do good.
I really loved everything that you did for me, from start to finish you guys took care of everything that I needed. It really was a weight off my shoulders when I was able to get rid of the mold I found in a home that I just moved into!
When I first found mold, I wasn't expecting it to be such a big deal, but then after getting the estimate I realized it was actually a big deal that needed to get taken care...thankfully Barry did a great inspection and took everything into account for me, 3 stars only because I wasn't able to use a college student discount :) even though they helped me out alot.
It was very important for everything went well with our property as were going through escrow. I am impressed with the thoroughness of Nate. All of our questions were answered. The final report was impressive and included everything Nate discussed with us during his inspection. Thank you for getting all of this together for us.
Nate is a great guy, he knows what he's doing. Had a good discussion with him. A really good guy. He impressed a friend of mine Leonard very much. I will be giving your phone number to him and he might be calling you soon. He does a lot of emergency work on properties and could really use your help.
I was very impressed with your team member today. They were so friendly and professional it made me really happy to have worked with your company. I will gladly give you a GREAT YELP review and thank you again for everything. Thank you!